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How uu77 Handles Your Personal Information

This Privacy Policy tells you exactly what data uu77 collects when you open an account, make a deposit, or contact our support team — and how we keep that data secure.

Account data protectionPayment data handled securelyYour right to access or deleteCookie usage disclosedContact us to update your records
uu77 How uu77 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or request deletion of your personal data, our support team handles these requests directly. You can reach us through live chat on the uu77 site, or send a written request via email. We aim to respond to all data-related queries within a reasonable period. Players in Kuala Lumpur and across Malaysia can use any of the contact paths below.

Team online

Live Chat

Start a chat session from the uu77 site to raise a data access or correction request. Our team will log your query and follow up with next steps.

Email Support

Send your data request by email with your registered account details. We use email to confirm your identity before processing any data change.

Account Settings

Some personal details — like your contact number or email address — can be updated directly inside your account settings without contacting support.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We apply security measures at every layer of your account — from login to payment. SSL encryption covers all data in transit, including information sent during a Touch 'n Go eWallet or GrabPay deposit. We review access controls regularly so that only authorised processes can reach your personal records. Cookies and session tracking are explained below alongside retention and your rights.

Cookie Usage

We use cookies to keep your session active, remember your login state, and measure which parts of the platform you use most. You can manage cookie preferences through your browser settings.

Account Security

Login attempts are monitored. If we detect unusual activity — such as a new device or location — we may prompt an OTP verification step before granting access to your account.

Data Retention

We hold your data for as long as your account is active and for the period required by applicable Malaysian law after closure. Data no longer needed is deleted or anonymised on a scheduled basis.

Your Rights

You have the right to request a copy of your data, ask us to correct inaccuracies, or request deletion where permitted. Submit your request via live chat or email and we will confirm receipt.

Common Questions About Your Privacy on uu77

These are the questions we hear most often about how uu77 manages personal data, account information, and payment records. Each answer reflects our actual practice — not a generic policy summary.

We collect your name, email, contact number and identity verification details. We also log device and session data automatically when you access the platform.

No. We only record the transaction reference returned by the payment provider. Your full e-wallet login or PIN is never stored on our servers.

Yes. Submit a data access request through live chat or email. We will verify your identity using your registered account details before sending any data.

Contact us via live chat or email with your account details and a deletion request. We process removals subject to any retention obligations under applicable Malaysian law.

We only share data with payment processors like Boost or GrabPay to complete your transaction. We do not sell personal data or share it for unrelated commercial purposes.

Cookies maintain your session and help us understand platform usage. You can adjust or block cookies through your browser settings, though some account functions may be affected.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.